About Zendesk AI
Zendesk AI는 지능형 자동화로 고객 서비스를 강화합니다. AI 에이전트, 스마트 답변 및 감정 분석을 사용하여 지원 효율성을 향상시키세요.
Tags
#고객 서비스#지원#기업
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가격
에이전트당 월 $55부터Visit Trend
Key Metrics
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Traffic Sources
2026-07-01 - 2026-07-31- Direct visits0
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Zendesk AI Core Features
AI Agents — Deploy AI agents that autonomously resolve customer issues, escalating to human agents when necessary, to provide 24/7 support.
Smart Replies — AI-generated response suggestions for agents, reducing response time and ensuring consistent, high-quality replies.
Sentiment Analysis — Real-time analysis of customer sentiment to prioritize urgent or negative interactions and improve satisfaction.
Intelligent Triage — Automatically categorize, tag, and route tickets to the right agent or team based on content and context.
Knowledge Base Assistance — AI-powered article recommendations for agents and customers, helping to resolve issues faster and reduce ticket volume.
Analytics and Insights — Detailed analytics on AI performance, customer satisfaction, and operational efficiency to continuously improve support.
Seamless Integrations — Integrates with Zendesk Suite and popular CRM, messaging, and helpdesk tools to fit into existing workflows.
Zendesk AI Subscription Plan
Suite Team
$55/agent/mo (billed annually)
- AI agents (up to 50 resolutions/mo)
- Smart replies
- Sentiment analysis
- Basic reporting
Suite Growth
$89/agent/mo (billed annually)
- Everything in Team
- Unlimited AI agents
- Advanced analytics
- Custom AI models
Suite Professional
$115/agent/mo (billed annually)
- Everything in Growth
- AI-powered workforce management
- Predictive insights
- Priority support
Suite Enterprise
Custom pricing
- Everything in Professional
- Unlimited AI capabilities
- Dedicated success manager
- Advanced security and compliance
