关于 Zendesk AI
Zendesk AI 通过智能自动化提升客户服务质量。利用 AI 代理、智能回复和情感分析来提高支持效率。
标签
#客户服务#支持#企业
0 次访问
0 个收藏
定价
从每代理每月55美元起Visit Trend
Key Metrics
2026-07-01 - 2026-07-31- Monthly visits
- 0
- Avg. visit duration
- 00:00
- Pages per visit
- 0.00
- Bounce rate
- 0.00%
Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-07-01 - 2026-07-31- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Zendesk AI 核心功能
AI Agents — Deploy AI agents that autonomously resolve customer issues, escalating to human agents when necessary, to provide 24/7 support.
Smart Replies — AI-generated response suggestions for agents, reducing response time and ensuring consistent, high-quality replies.
Sentiment Analysis — Real-time analysis of customer sentiment to prioritize urgent or negative interactions and improve satisfaction.
Intelligent Triage — Automatically categorize, tag, and route tickets to the right agent or team based on content and context.
Knowledge Base Assistance — AI-powered article recommendations for agents and customers, helping to resolve issues faster and reduce ticket volume.
Analytics and Insights — Detailed analytics on AI performance, customer satisfaction, and operational efficiency to continuously improve support.
Seamless Integrations — Integrates with Zendesk Suite and popular CRM, messaging, and helpdesk tools to fit into existing workflows.
Zendesk AI 订阅计划
Suite Team
$55/agent/mo (billed annually)
- AI agents (up to 50 resolutions/mo)
- Smart replies
- Sentiment analysis
- Basic reporting
Suite Growth
$89/agent/mo (billed annually)
- Everything in Team
- Unlimited AI agents
- Advanced analytics
- Custom AI models
Suite Professional
$115/agent/mo (billed annually)
- Everything in Growth
- AI-powered workforce management
- Predictive insights
- Priority support
Suite Enterprise
Custom pricing
- Everything in Professional
- Unlimited AI capabilities
- Dedicated success manager
- Advanced security and compliance
