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About Gorgias
Gorgias ist eine Helpdesk-Plattform, die speziell für E-Commerce-Marken entwickelt wurde und tief in Shopify, WooCommerce und BigCommerce integriert ist. Sein KI-Agent bearbeitet automatisch wiederkehrende Fragen zu Bestellungen, Rücksendungen und Versand, sodass Ihr Team sich auf komplexe Probleme konzentrieren kann. Zentralisieren Sie E-Mail-, Live-Chat-, SMS- und Social-Media-Support in einem Dashboard. Mit leistungsstarken Makros und intent-basierter Automatisierung hilft Gorgias Online-Shops, Support-Tickets zu reduzieren und durch proaktiven Service mehr Umsatz zu erzielen.
Tags
#E-Commerce#Kundenservice#Helpdesk#shopify
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Preise
Ab 10 $/Monat (inklusive 50 Tickets)Visit Trend
Key Metrics
2026-09-01 - 2026-09-30- Monthly visits
- 0
- Avg. visit duration
- 00:00
- Pages per visit
- 0.00
- Bounce rate
- 0.00%
Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-09-01 - 2026-09-30- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Gorgias Core Features
AI Agent for Automated Support — Gorgias' AI Agent resolves common customer queries about orders, returns, and shipping without human intervention, using your store's data to provide accurate, instant responses.
Omnichannel Inbox — Manage all customer conversations from email, live chat, SMS, and social media (Facebook, Instagram, etc.) in a single, unified dashboard, ensuring no message is missed.
E-commerce Integrations — Deep integrations with Shopify, WooCommerce, BigCommerce, and other platforms allow agents to view order details, customer history, and shipping info directly within the helpdesk.
Macros and Automation — Create reusable macros and set up rule-based automations to handle repetitive tasks, such as tagging, assigning, or responding to tickets, saving time and improving consistency.
Proactive Support — Use customer data to trigger proactive messages, such as order updates or shipping notifications, reducing inbound tickets and enhancing the customer experience.
Analytics and Reporting — Track key metrics like response time, resolution rate, and customer satisfaction with built-in analytics, helping you continuously improve your support operations.
Multilingual Support — Automatically detect and respond in the customer's language, providing a localized experience for global e-commerce brands.
Gorgias Subscription Plan
Starter
$10/month (includes 50 tickets)
- 50 included tickets
- Email, live chat, and social media channels
- Basic automation and macros
- Shopify integration
- Standard analytics
Growth
$60/month (includes 500 tickets)
- 500 included tickets
- All Starter features
- SMS channel
- Advanced automation and AI Agent
- Custom reporting
Pro
$360/month (includes 2,000 tickets)
- 2,000 included tickets
- All Growth features
- Priority support
- Advanced AI capabilities
- Multi-brand support
Enterprise
Custom pricing
- Unlimited tickets
- All Pro features
- Dedicated account manager
- Custom integrations
- SLA and onboarding support
