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About Gorgias
Gorgias is a helpdesk platform built specifically for e-commerce brands, integrating deeply with Shopify, WooCommerce, and BigCommerce. Its AI Agent handles repetitive questions about orders, returns, and shipping automatically, freeing your team for complex issues. Centralize email, live chat, SMS, and social media support in one dashboard. With powerful macros and intent-based automation, Gorgias helps online stores reduce support tickets and drive more revenue through proactive service.
Tags
#e-commerce#customer-service#helpdesk#shopify
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Pricing
From $10/month (includes 50 tickets)Visit Trend
Key Metrics
2026-07-01 - 2026-07-31- Monthly visits
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- Avg. visit duration
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- Bounce rate
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Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-07-01 - 2026-07-31- Direct visits0
- Email0
- Organic search0
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- Referrals0
Gorgias Core Features
AI Agent for Automated Support — Gorgias' AI Agent resolves common customer queries about orders, returns, and shipping without human intervention, using your store's data to provide accurate, instant responses.
Omnichannel Inbox — Manage all customer conversations from email, live chat, SMS, and social media (Facebook, Instagram, etc.) in a single, unified dashboard, ensuring no message is missed.
E-commerce Integrations — Deep integrations with Shopify, WooCommerce, BigCommerce, and other platforms allow agents to view order details, customer history, and shipping info directly within the helpdesk.
Macros and Automation — Create reusable macros and set up rule-based automations to handle repetitive tasks, such as tagging, assigning, or responding to tickets, saving time and improving consistency.
Proactive Support — Use customer data to trigger proactive messages, such as order updates or shipping notifications, reducing inbound tickets and enhancing the customer experience.
Analytics and Reporting — Track key metrics like response time, resolution rate, and customer satisfaction with built-in analytics, helping you continuously improve your support operations.
Multilingual Support — Automatically detect and respond in the customer's language, providing a localized experience for global e-commerce brands.
Gorgias Subscription Plan
Starter
$10/month (includes 50 tickets)
- 50 included tickets
- Email, live chat, and social media channels
- Basic automation and macros
- Shopify integration
- Standard analytics
Growth
$60/month (includes 500 tickets)
- 500 included tickets
- All Starter features
- SMS channel
- Advanced automation and AI Agent
- Custom reporting
Pro
$360/month (includes 2,000 tickets)
- 2,000 included tickets
- All Growth features
- Priority support
- Advanced AI capabilities
- Multi-brand support
Enterprise
Custom pricing
- Unlimited tickets
- All Pro features
- Dedicated account manager
- Custom integrations
- SLA and onboarding support
