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关于 Gorgias
Gorgias 是一款专为电商品牌打造的客服平台，深度集成 Shopify、WooCommerce 和 BigCommerce。其 AI 代理自动处理关于订单、退货和物流的重复性问题，让您的团队能专注于复杂问题。在一个仪表板中集中管理电子邮件、实时聊天、短信和社交媒体支持。借助强大的宏和基于意图的自动化，Gorgias 帮助在线商店减少支持工单，并通过主动服务推动更多收入。
标签
#电子商务#客户服务#帮助台#shopify
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定价
每月10美元起（包含50张票）Visit Trend
Key Metrics
2026-07-01 - 2026-07-31- Monthly visits
- 0
- Avg. visit duration
- 00:00
- Pages per visit
- 0.00
- Bounce rate
- 0.00%
Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-07-01 - 2026-07-31- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Gorgias 核心功能
AI Agent for Automated Support — Gorgias' AI Agent resolves common customer queries about orders, returns, and shipping without human intervention, using your store's data to provide accurate, instant responses.
Omnichannel Inbox — Manage all customer conversations from email, live chat, SMS, and social media (Facebook, Instagram, etc.) in a single, unified dashboard, ensuring no message is missed.
E-commerce Integrations — Deep integrations with Shopify, WooCommerce, BigCommerce, and other platforms allow agents to view order details, customer history, and shipping info directly within the helpdesk.
Macros and Automation — Create reusable macros and set up rule-based automations to handle repetitive tasks, such as tagging, assigning, or responding to tickets, saving time and improving consistency.
Proactive Support — Use customer data to trigger proactive messages, such as order updates or shipping notifications, reducing inbound tickets and enhancing the customer experience.
Analytics and Reporting — Track key metrics like response time, resolution rate, and customer satisfaction with built-in analytics, helping you continuously improve your support operations.
Multilingual Support — Automatically detect and respond in the customer's language, providing a localized experience for global e-commerce brands.
Gorgias 订阅计划
Starter
$10/month (includes 50 tickets)
- 50 included tickets
- Email, live chat, and social media channels
- Basic automation and macros
- Shopify integration
- Standard analytics
Growth
$60/month (includes 500 tickets)
- 500 included tickets
- All Starter features
- SMS channel
- Advanced automation and AI Agent
- Custom reporting
Pro
$360/month (includes 2,000 tickets)
- 2,000 included tickets
- All Growth features
- Priority support
- Advanced AI capabilities
- Multi-brand support
Enterprise
Custom pricing
- Unlimited tickets
- All Pro features
- Dedicated account manager
- Custom integrations
- SLA and onboarding support
