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About Gorgias
Gorgias는 Shopify, WooCommerce, BigCommerce와 깊이 통합된 전자상거래 브랜드를 위해 특별히 구축된 헬프데스크 플랫폼입니다. AI 에이전트가 주문, 반품, 배송에 관한 반복적인 질문을 자동으로 처리하여 팀이 복잡한 문제에 집중할 수 있도록 합니다. 이메일, 실시간 채팅, SMS, 소셜 미디어 지원을 하나의 대시보드에서 중앙 집중화하세요. 강력한 매크로와 의도 기반 자동화를 통해 Gorgias는 온라인 스토어가 지원 티켓을 줄이고 사전 예방적 서비스를 통해 더 많은 수익을 창출하도록 돕습니다.
Tags
#전자상거래#고객 서비스#헬프데스크#shopify
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가격
월 $10부터 (티켓 50장 포함)Visit Trend
Key Metrics
2026-07-01 - 2026-07-31- Monthly visits
- 0
- Avg. visit duration
- 00:00
- Pages per visit
- 0.00
- Bounce rate
- 0.00%
Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-07-01 - 2026-07-31- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Gorgias Core Features
AI Agent for Automated Support — Gorgias' AI Agent resolves common customer queries about orders, returns, and shipping without human intervention, using your store's data to provide accurate, instant responses.
Omnichannel Inbox — Manage all customer conversations from email, live chat, SMS, and social media (Facebook, Instagram, etc.) in a single, unified dashboard, ensuring no message is missed.
E-commerce Integrations — Deep integrations with Shopify, WooCommerce, BigCommerce, and other platforms allow agents to view order details, customer history, and shipping info directly within the helpdesk.
Macros and Automation — Create reusable macros and set up rule-based automations to handle repetitive tasks, such as tagging, assigning, or responding to tickets, saving time and improving consistency.
Proactive Support — Use customer data to trigger proactive messages, such as order updates or shipping notifications, reducing inbound tickets and enhancing the customer experience.
Analytics and Reporting — Track key metrics like response time, resolution rate, and customer satisfaction with built-in analytics, helping you continuously improve your support operations.
Multilingual Support — Automatically detect and respond in the customer's language, providing a localized experience for global e-commerce brands.
Gorgias Subscription Plan
Starter
$10/month (includes 50 tickets)
- 50 included tickets
- Email, live chat, and social media channels
- Basic automation and macros
- Shopify integration
- Standard analytics
Growth
$60/month (includes 500 tickets)
- 500 included tickets
- All Starter features
- SMS channel
- Advanced automation and AI Agent
- Custom reporting
Pro
$360/month (includes 2,000 tickets)
- 2,000 included tickets
- All Growth features
- Priority support
- Advanced AI capabilities
- Multi-brand support
Enterprise
Custom pricing
- Unlimited tickets
- All Pro features
- Dedicated account manager
- Custom integrations
- SLA and onboarding support
